Art. 1 General Provisions

IN TERRANOVA  LTD we undertake to ensure the confidentiality and protection of your personal data as a Data Privacy Administrator you provide to us.

This Policy explains when and why we collect personal information (“personal information” and “personal data” are used as identical terms in this Policy) for people who visit our site and use our services, how we use it, to reveal it to others and how we keep it.

We may change this Policy at certain times, so please make sure you are familiar with the current Privacy Policy. By using our site and the services provided through it, you agree to be bound by this policy.

Any questions related to this Policy may be sent to e-mail: sales@terranovafoods.eu

Art. 2 About us

WE ARE TERRANOVA  LTD and provide services, products or general information about our business.

Our management address Bulgaria, Plovdiv 4000 Trakia, 7 Shipka str.

When we use “we” and “us” and verbs in this form in the text below, we mean TERRANOVA  LTD

Art. 3 How we collect personal information from you

We receive information about you when you use our site https://terranovafoods.eu, for example when you send a request for a quotation / information, or when you request, order and use the services provided on the site.

Art. 4 What kind of personal information we collect

We only collect basic personal data for you that do not include special categories of personal data (“sensitive data”). The personal information we collect may include the name, address, e-mail address, telephone number, other data required by the Accountancy Act and other laws as well as information about which pages are visited and when.

Art. 5 Why we need your data

We need to know your personal data in order to provide you with the services offered through this site within the framework of a contract between us in connection with the provision of such information as well as information you have requested or explicitly agreed to. We will not collect personal data that we do not need for the above purposes.

Art. 6 How to Use Your Information

We may use your information to:

• We provide the services you have requested, including processing your orders and fulfilling our obligations arising from the contractual relationship between us;
• We provide new information directly related to the services you have requested;
• Responding to inquiries and providing you with information you have requested, including help with resolving questions that have arisen in connection with your inquiries;
• We use re-marketing through trusted sites, including Google AdWords and Facebook;
• We look for your opinions or comments about our services and products / trainings;
• We make statistical analyzes and other analyzes to improve our services;
• We ensure that you retain your interests in the use of our site or services;
• We inform you about changes to our terms of service, privacy policy, or our services.

Art. 7 How long do we keep your information

We keep your personal data only as long as and for as long as it is necessary for the relevant activity for which it is provided or as provided in a contract between us, subject to the requirements and deadlines provided for in the Accountancy Act, Tax Laws and other applicable acts normative acts in the Republic of Bulgaria.

The data you provided for marketing purposes is retained until you notify us that you no longer wish to receive the relevant information from us.

Once the goals of processing your personal data have been met, we destroy them.

Art. 8 Who has access to your information

We will not sell, rent or share your information with third parties for marketing purposes.

We may transfer your information to third parties – service providers, subcontractors, and other affiliated organizations for the sole purpose of performing tasks and providing services to you on our behalf.

However, when we use third-party service providers, we only disclose the personal information that is required to provide the service and we have a contract with the third party that requires it to keep your information and not to use it for your own direct marketing purposes.

We will not provide your information to third parties for their marketing purposes unless you have requested this, or are required by law, legal action or to prevent fraud or other crime.

We work with a variety of third-party service providers to provide you with quality and reliable services. When you search for or purchase one of these services, the third-party service provider will use your information to provide you with information and fulfill the obligations that arise in connection with such services. In some cases, they will act as data administrator of your information, so we recommend that you familiarize yourself with their Privacy Policy. These third-party service providers will share your information with us and we will use it in accordance with this Privacy Policy.

Providing your data to public authorities can only be done in the cases provided for by law and in a volume that does not exceed the purposes for which they are requested.

The Personal Data Protection Commission exercises legal control over the process of processing personal data and we provide full access to the personal data registers kept by us under the legal conditions for doing so.

Art. 9 Where we process your data

All personal data we process are processed in Bulgaria but for hosting and maintenance purposes this information is in Bulgaria. Third parties do not have access to your personal data, unless required by law.

Art.  10 In which cases will we contact you

You have a choice whether to get information from us or not.

We may contact you freely when and in so far as is necessary for the performance of the services you have requested, the contractual obligations between us to provide new information directly related to the services you have requested in response to Your inquiries, for the purposes of preserving your interests in connection with the use of our site or services or on the basis of a legal requirement. We have the right to send an email newsletter from the site for which you have subscribed to the newsletter with your email address.

We will not contact you for marketing purposes by e-mail, telephone, text, or mail unless you have given us your prior explicit consent or the communication is directly related to you and meets the requirements of the General Regulation protection of personal data (Regulation (EC) 2016/679),

Art.  11 How you can access, correct or delete your personal data

You have the right at any time to ask us:

• access to your personal data collected in the process of providing and using the services, including: confirmation that we process your personal data, what categories are, the purposes of that processing, and the recipients to whom the data is disclosed, and a copy of your personal data being processed and their source;
• Correcting information you have requested with us when it has become inaccurate or outdated, e.g. your email address, and any other information;
• deletion or blocking of your personal data when processing does not meet the requirements of the Personal Data Protection Act or the General Regulation on Personal Data Protection (Regulation (EC) 2016/679);
• Notification of such correction, deletion, or blocking of the third parties to whom your personal data has been disclosed, unless this is impossible or involves excessive effort.

The action you want to access, correct, delete, or block personal information is solely with respect to your personal data. It’s free.

To request access, rectification, deletion, or blocking of your personal data we process, you must send us a written application containing:

1. name, address and other identification data of the individual concerned;
2. a description of the request;
3. preferred form for provision of the information under Art. 28, para. 1;
4. Signature, date of filing of the application and address for correspondence.
5. a power of attorney certified by a notary when submitted by an authorized person. The application can also be signed with an electronic signature.

The application is sent to an email: sales@terranovafoods.eu

We will execute your request for access, correction, deletion or blocking within 14 days, subject to legal requirements and exceptions in this regard.

You will be notified of the decision to perform the requested action or the refusal to do so in accordance with the law. The notification will be sent to you by post with a receipt or you can receive it personally against a signature.

Article 12 How can you file an objection or complaint against the processing of personal data

In the cases provided by law, you are entitled to:

• You object to us against the processing of your personal data if there is a legitimate reason for doing so; where the opposition is justified, the personal data of the individual concerned can no longer be processed;
• oppose the processing of your personal data for the purposes of direct marketing;
• be notified before your personal information is disclosed for the first time to third parties or used on your behalf for the purposes of the preceding paragraph of this article, giving you the opportunity to object to such disclosure or use.

If you would like to make any complaint about the way your data is processed, you can contact us at sales@terranovafoods.eu. If you are not satisfied with our response or do not believe that we are processing your data in a lawful way, you can contact the personal data protection authority – the Personal Data Protection Commission.

Address: Sofia 1592, “Prof. 2 Tsvetan Lazarov

tel .: 02/915 35 18, 02/915 35 15, 02/915 35 19, fax: 02/915 35 25

E-mail: kzld@cpdp.bg

Web site: www.cpdp.bg

Article 13 Security measures available to protect your information from loss, misuse or alteration

When you give us personal information, we take action to ensure that it is handled in a secure manner. The Website (Enter the SITE NAME) uses a secure communication protocol SSL certificate. HTTPS authenticates the site and the corresponding webserver on which it is uploaded. It also encrypts the client-to-server connection in two ways, providing protection against wiretapping, tampering or falsifying the content of the messages. In practice, this gives reasonable assurance that the user connects to the correct site (not a false copy), and ensures that the content of the messages between the user and the site can not be read or altered by third parties. Additional information about HTTPS (https://bg.wikipedia.org/wiki/HTTPS).

Non-sensitive information (your email address, etc.) is usually transmitted over the Internet, and can never be guaranteed 100% security. In this regard, while we strive to protect your information, we can not guarantee the security of the information you send us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security in our systems.

Art.  14 Profiling

We will not use automatic decision-making or profiling.

Art. 15 Using cookies

Like many other websites, ours also uses cookies. Cookies are small, separate packages of information sent by an organization to your computer to recognize you at your visit. They collect statistics for your actions in the browser. This allows us to track patterns of user traffic, as well as to develop statistical analyzes of service usage, such as the time spent on the web site and pages we visit most often. Cookies do not identify you as a person, and aggregated statistics do not include personal information. Cookies help us improve the website and provide a better personalized service.

By agreeing to use this site and its services, you agree to the use of cookies, including Google Analytics cookies.

If you prefer not to receive cookies while browsing the Website or using HTML formatted emails, you can opt-out. To do this, you can set your internet browser to warn before accepting a cookie or refuse cookies when it alerts you to their presence. You can usually find these settings in the ‘Options’ or ‘Preferences’ menu of your browser. To be aware of these settings as well as more detailed information, you can use the ‘Help’ button on your browser’s menus.

Art.  16 Links to other sites

Our web site may contain links to other Web sites managed by other organizations. This privacy policy applies only to our site so that we encourage you to read the privacy statements of the other websites you visit. We are not responsible for the security policy of other websites, even if you use links from our site to access them.

Additionally, if you have come to our website through a third-party site, we can not be held responsible for the privacy policy and practices of the third party’s site owners and administrators, and we encourage you to review its Privacy Policy.

Art. 17 Transferring personal information outside Europe

As part of the services we provide to you, the information you provide to us may be transferred to countries outside the European Union (the “EU”). These countries may not have similar privacy laws as Bulgaria. By submitting your personal data, you agree to such transfer, storage, or processing. If we transfer your information outside the EU in this way, we will take appropriate security measures to ensure the protection of your personal information in accordance with this Privacy Policy.

If you use our services while outside the EU, your information may be transferred outside the EU to provide you with these services.

Art.  18 Revision of this Policy

We review this Policy regularly to ensure quality and legitimate protection of your personal data. This Policy was last updated in March 2018 and is in line with the General Data Protection Regulation (Regulation (EC) 2016/679).